Please note that issues such as: wear and tear, modification, miss-use, stripped threads, paint chips, annodising, broken screws, loose screws, impact damage and other such items are not considered faults.Īlso please note that consumables only carry a limited warranty. If after inspection no fault is found, we will return the goods to you and you will be responsible for our reasonable postage costs.Ĥ) The appropriate course of action will be advised in accordance with the Consumer Rights Act 2015 and the manufacturers warranty. Please note we will not refund an unnecessarily expensive return postage method, and we will not refund all international postage costs. You will be responsible for returning the product to us.ģ) If after inspection a fault is confirmed, we will also refund your reasonable return postage costs, which will have been advised during step 2. We will discuss the best method of return if a return is required. We may ask you to send photos of the fault to help us evaluate the issue.Ģ) It is likely we will need the product returned to us for inspection. If you believe your product has developed a fault, please follow the procedure below so we can efficiently resolve the issue.ġ) Call or email us and describe the problem. If your product develops a fault within 30 days of purchase, we'll exchange or refund.Īfter 30 days, we will handle all faults in accordance with the Consumer Rights Act 2015 and the manufacturers warranty.įor detailed information of your rights, please visit or call 03454 04 05 06 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality during the expected life cycle of the product.
This warranty is in addition to your statutory rights. All of our products (excluding second hand items) are supplied with a manufacturers warranty.
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